سياسة الاسترداد

We want you to be happy with what you buy from Calm Eden. If you are not, send it back. This page explains how returns, refunds, exchanges and cancellations work.

Questions before or after you order? Email support@calmeden.com. We aim to reply within 12 business hours (Monday to Friday, 9:00am to 5:00pm EST).

1. 30-day risk-free trial

You have 30 days from the day your order is delivered to try it. If you do not love it, for any reason, tell us within those 30 days and we will refund the price you paid for the item.

• Opened and used items are welcome. You do not have to keep the original packaging.
• Sale, discounted and bundle items are covered in the same way.
• There are no restocking fees.

We only ask that you send back the product itself with its main parts, packed safely so it survives the journey.

2. How to return an item

1. Email support@calmeden.com with your order number. Telling us why helps us improve, but it is optional.
2. We reply with the return address and simple instructions. Our return address depends on where your order shipped from, so please wait for this email before posting anything.
3. Send the parcel with a tracked service and share the tracking number with us.
4. We refund you once the return arrives. See section 5.

3. Return shipping

If your item arrived damaged, faulty or not as described, or we sent the wrong item, we pay for the return or tell you to keep it.

If you simply changed your mind, you cover the cost of sending the item back, including any customs charges on the return parcel. Please use a tracked service so the parcel can be traced if it goes missing.

Where available, Calm Eden Refunds+ may let you keep the product, skip the return or receive your return shipping cost back as store credit.

4. Damaged, faulty or wrong items

Email us within 30 days of delivery with a photo of the problem. You choose a free replacement or a full refund. If we need the item back, we pay the return shipping.

If tracking says your parcel was delivered but you cannot find it, check with your carrier and neighbours, then contact us and we will help.

5. Refunds

Refunds go to your original payment method within 7 to 10 business days of your return arriving. Your bank or card provider may take a few more days to show it. If more than 15 business days have passed, email us and we will chase it.

If you return part of a bundle, we refund what you paid for the items you return. Where a bundle discount depended on the number of items, the refund reflects the offer that applies to what you keep.

6. Exchanges

Want a different colour, size or product? Email us and we will arrange it. The quickest route is usually to return the item for a refund and place a new order.

7. Cancellations

You can cancel free of charge at any time before your order ships. Email us as soon as you can. Once an order has shipped it cannot be cancelled, but the 30-day risk-free trial still applies.

8. What cannot be returned

A small number of items cannot be returned unless they arrive damaged or faulty, or the law gives you that right:

• Gift cards and digital products
• Food, plants and other perishable goods
• Custom-made or made-to-order products
• Opened personal care consumables

Optional extras chosen at checkout, such as priority processing, express shipping upgrades and tips, and any duties or taxes charged by customs, are not refundable unless the item was damaged, faulty or wrong.

9. Your legal rights

Nothing in this policy limits the rights you have under the consumer law of your country. If your order was delivered in the European Union or the United Kingdom, you also have a legal right to cancel within 14 days of delivery.

We may refuse a return only where we reasonably suspect fraud or abuse of this policy.

Contact

Email: support@calmeden.com
Phone: +1-775-205-9950
Fastest response hours: Monday to Friday, 9:00am to 5:00pm EST. We aim to respond within approximately 12 business hours.

Business address: 30 N Gould St STE N, Sheridan, WY 82801, United States. Calm Eden is an online store and has no walk-in location. This is not a return address; please email us for the correct return address before sending anything back.