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Shipping policy

Calm Eden ships worldwide. Standard shipping is free on every order.

Delivery estimates

  • Standard shipping typically arrives within 5–8 business days from the date the order is placed. Some international destinations may take longer depending on customs processing and local carriers.
  • Business days are Monday through Friday, excluding public holidays.
  • Delivery estimates are provided for convenience only and are not guaranteed. Delivery times may vary due to carrier delays, customs processing, weather, holidays, supply chain disruptions, incorrect shipping information, or other circumstances beyond our reasonable control.

Shipping charges

  • Standard shipping is free. Any optional expedited shipping options and their charges are displayed at checkout before you complete your purchase.
  • Prices are listed in U.S. Dollars and may be displayed in your local currency where supported. The final amount is shown at checkout.

Customs, duties and taxes

  • Depending on your location, your order may be subject to import duties, taxes, or customs fees on arrival. Unless otherwise stated at checkout, these charges are your responsibility and are not collected by Calm Eden.
  • Customs processing can add time to international deliveries and is outside of our control.

Addresses and delivery

  • You are responsible for providing a complete and accurate shipping address. Calm Eden is not responsible for delays, additional shipping charges, lost packages, or undeliverable shipments resulting from inaccurate or incomplete shipping information.
  • Once an order has been transferred to the shipping carrier, title to the products and the risk of loss pass to you, except where otherwise required by applicable law.
  • If an order is refused, returned as undeliverable, or otherwise returned to Calm Eden due to circumstances outside of our control, we reserve the right to charge applicable reshipping fees or otherwise handle the order in accordance with our Refund Policy.

Shipping protection

  • If you purchase optional shipping protection at checkout, claims for packages that are lost, stolen, or damaged in transit will be handled in accordance with the terms of the applicable shipping protection provider.
  • The cost of optional shipping protection is non-refundable once your order has been placed.
  • If you decline optional shipping protection, Calm Eden is not responsible for packages that are lost, stolen, damaged, misdelivered, or delayed after they have been accepted by the shipping carrier, except where required by applicable law.

Tracking and support

Tracking information is emailed to the address provided at checkout once your order ships. If you have a question about an order, a delivery, a damaged item, or a missing package, contact us at support@calmeden.com and include your order number.

Returns and refunds are governed by our Refund Policy. Nothing in this policy limits rights or remedies that cannot be limited under applicable law.