Shipping policy
Standard shipping is free on every Calm Eden order. This page explains how long delivery takes, how tracking works and what to do if something goes wrong.
1. Processing
We verify, quality-check and pack every order. Orders are usually sent for dispatch within 24 hours of being placed and paid for.
2. Delivery estimates
- USA and Canada: free standard secured shipping with insurance, 4–7 days after you order.
- Germany: free standard secured shipping with insurance, 4–8 days after you order.
- Netherlands and Belgium: free standard secured shipping with insurance, 4–8 days after you order.
- United Kingdom and the rest of Europe: free standard secured shipping with insurance, 4–8 days after you order.
- Australia and New Zealand: free standard secured shipping with insurance, 4–8 days after you order.
These are estimates. Delivery to some countries can take longer, and busy periods can add time. We ship from more than one warehouse, so items in the same order may be sent separately and arrive on different days.
3. Tracking
Once your order ships, we email your tracking details. Please allow 24–48 hours for updates to appear in the carrier's system.
4. Changing your order
Need to change something? Email us within 24 hours of placing your order and we will make the change. Once an order has shipped we cannot change it, so please check your size, colour and address at checkout.
5. Delays
We aim to meet the estimates above, but delays can happen for reasons outside our control, including customs clearance, peak seasonal volumes, carrier delays, severe weather and incorrect shipping details entered at checkout.
6. Address details
Please make sure the shipping details you enter at checkout are accurate. Calm Eden is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer. If you spot a mistake, email us straight away.
7. Refused or uncollected deliveries
If you refuse delivery of an order, that is treated as your decision not to accept the shipment. Calm Eden is not responsible for orders refused at delivery, and no refund is issued for a refused shipment, except where required by applicable law. Refusing delivery is not an approved return.
Refused shipments may not come back to our warehouse. Depending on the carrier and destination, the parcel may be held at the carrier's local facility for a limited time. It is the customer's responsibility to contact the carrier and arrange collection or redelivery within that holding period. If the parcel is not collected or redelivered in time, the carrier may abandon, dispose of or destroy it, and Calm Eden is not responsible for that loss.
8. Returns
Every order comes with a 30-day risk-free trial. If you are not happy for any reason, tell us within 30 days of delivery and we will refund the item, opened or used. Sale and discounted items are covered in the same way. See our Refund Policy for how to return an item.
Contact
Questions about a shipment? Contact our support team and include your order number.
Email: support@calmeden.com
Phone: +1-775-205-9950
Business address: 30 N Gould St STE N, Sheridan, WY 82801, United States. Calm Eden is an online store and has no walk-in location. This is not a return address; please contact support for the correct return address.